Student Support Services

Orientation Program

Our team is committed to ensuring that all students receive support in order to adjust to life and study at Della International College. To this end, all newly enrolled students will need to attend a compulsory orientation session prior to starting their course.

Orientation programs will be conducted at the beginning of each course intake. Where a student is admitted to a course later than others, the student support officer will go through the orientation on an individual basis.

Our team will ensure that the orientation program is culturally sensitive so as not to offend any student or their families.

The orientation program will include information provided through a power point presentation on:

• Details of internal and external support services available to assist in the transition into life and study. Such services include welfare services, accommodation services, academic and career advice, IT support, student learning assistance, English language support and social inclusion activities.
• Legal, emergency and health service facilities and resources, organisational policies and procedures including course progress, attendance monitoring, deferral, suspension and cancellation, course transfer and complaints and appeals and any student visa conditions relating to course progress.

Learning Support

Students are provided with a range of learning support options and resources to help them meet course requirements and maintain attendance. This includes:

• Mentoring from appropriately qualified trainers including their phone and email contact details.
• Tutorial support assistance.
• Computer and technology support.
• Referral to external support services.

Where a student is identified as not meeting course requirements, the procedures for dealing with students at risk are set out in Della’s Course Progression Policy and Procedure .

Welfare Services

Welfare services include services that address the mental, physical, social and spiritual well-being of students. These services may include, through direct provision or referral, information/advice about:

• accommodation,
• counselling,
• crisis services,
• disabilities and equity issues,
• financial matters,
• legal issues,
• medical issues,
• mental health,
• peer mentoring,
• programs promoting social interaction,
• religious and spiritual matters, and
• stress-management.

It may also include advice on academic and study issues. In the event that a student requires counselling, Della International College offers a referral service to Life Resolutions for counselling at no extra cost for the student (however, counselling fees apply). For Support Services call 03 9329 9430 during office hours from Mon-Sun 9.00am-5.00pm

For Emergency / Critical Incident please contact 0413 260 104 or email at compliance@dellainternational.edu.au