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Complaints and Appeals

Complaints and Appeals

Della International College (DIC’) is committed to developing and maintaining an effective, timely, fair and equitable grievance handling system, which is easily accessible to all complainants. The complaints process is designed to ensure that DIC responds effectively to individual cases of dissatisfaction.

Complaints of an academic nature include issues related to student progress, assessment, curriculum and awards in a course of study. Complaints of a non-academic nature cover all other matters, including complaints in relation to the personal information that DIC holds in relation to concerning an individual. In relation to non-academic complaints, the term “complainant” applies to both current students of DIC and persons seeking to enrol with DIC.

For more information see Complaints and Appeals Policy and Procedure.

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Acknowledgement of Country

We acknowledge the Traditional Custodians of the land on which we operate, and we pay our respects to their Elders, past, present and emerging.

Contact

Melbourne CBD

Level 1, 150-154 A’ Beckett Street

Melbourne, Victoria 3000

Telephone : +61 3 9329 9430

FAX : +61 3 9329 4689

E-mail: info@dellainternational.edu.au

Sunshine Campus

Unit 4, 149 Anderson Road, Sunshine – 3020

Telephone : +61 3 9329 9430

FAX : +61 3 9329 4689

E-mail: info@dellainternational.edu.au

Della International College

Della International College Pty Ltd | ABN: 59 117 032 416 trading as Della International College is a Registered Training Organisation (RTO 21738) and a Registered provider of the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS 02716C). All of the course provided by Della International College are Nationally Accredited Courses and a list of course that are on its Registered Training Organisation scope can be found on training.gov.au and all courses that are also approved for delivery to international students under DIC CRICOS registration can be found on the cricos.education.gov.au  

Disclaimers

  • Della International College Pty Ltd is an equal opportunity college of Vocational Education and Training and encourages people with disabilities to apply to either work or study at its college.
  • Your Personal Information may be disclosed in a number of circumstances including the following:
    • Third parties where you consent to the use or disclosure; and
    • Where required or authorised by law.
  • Della International College does not guarantee migration outcomes and or learning outcomes to any student enrolling

Copyright © Della International College Pty Ltd | ABN: 59 117 032 416

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