The ESOS framework – Providing Quality Education and Protecting Your Rights
The Australian Government wants overseas students in Australia to have a safe, enjoyable
and rewarding place to study. Australia’s laws promote quality education and consumer
protection for overseas students. These laws are known as the ESOS framework and
they include the Education Services for Overseas Students (ESOS) Act 2000 and the
National Code 2007.
Protection for overseas students
As an overseas student on a student visa, you must study with an education provider
and in a course that can be found on the Commonwealth Register of Institutions and
Courses for Overseas Students (CRICOS) at
cricos.education.gov.au. CRICOS registration guarantees that the course
and the education provider at which you study meet the high standards necessary
for overseas students. Please check carefully that the details of your course -
including its location - match the information on CRICOS.
Your rights
The ESOS framework protects your rights, including:
- your right to receive, before enrolling, current and accurate information about
the courses, fees, modes of study and other information from your provider and your
provider’s agent. If you are under 18, to ensure your safety, you will be granted
a visa only if there are arrangements in place for your accommodation, support and
welfare.
- your right to sign a written agreement with your provider before or as you pay fees,
setting out the services to be provided, fees payable and information about refunds
of course money. You should keep a copy of your written agreement.
The Tuition Protection Service (TPS) is a placement and refund service for international
students, which is activated in the event that your provider is unable to teach
your course. Visit the TPS website for more information, at www.tps.gov.au.
The ESOS framework sets out the standards Australian providers offering education
and training services to overseas students must meet. These standards cover a range
of information you have a right to know and services that must be offered to you,
including:
- orientation and access to support services to help you study and adjust to life
in Australia
- who the contact officer or officers is for overseas students
- if you can apply for course credit
- when your enrolment can be deferred, suspended or cancelled
- what your provider’s requirements are for satisfactory progress in the courses you
study and what support is available if you are not progressing well
- if attendance will be monitored for your course
- a complaints and appeals process.
One of the standards does not allow another provider to enrol a student who wants
to transfer to another course but who has not completed six months of the final
course of study in Australia. If you want to transfer before you have completed
six months of your final course you need your provider’s permission.
Your responsibilities
As an overseas student on a student visa, you have responsibilities to:
- satisfy your student visa conditions
- maintain your Overseas Student Health Cover (OSHC) for the period of your stay
- meet the terms of the written agreement with your education provider
- inform your provider if you change your address
- maintain satisfactory course progress
- if attendance is recorded for your course, follow your provider’s attendance policy,
and
- if you are under 18, maintain your approved accommodation, support and general welfare
arrangements.
https://docs.education.gov.au/system/files/doc/other/esosstudentfactsheet.pdf
Contact details
Your provider
For policies and procedures that affect you
Speak with your provider
Go to your provider’s website
Department of Education
For your ESOS rights and responsibilities
Department of Immigration and Border Protection
For visa matters
- www.immi.gov.au
- Phone 131 881 in Australia
- Contact the DIAC office in your country
For more information click here.